Shipping policy

SHIPPING POLICY

Last updated: 8 November 2026

Thank you for shopping with MIMOUNAI.

This Shipping Policy explains how orders placed on mimounai.com are processed and delivered.

1. Order Processing

Orders are prepared once payment has been successfully confirmed.

We make every effort to prepare and dispatch orders as quickly as possible.

Orders placed during weekends, public holidays or periods of high demand may require additional processing time.

Once your order has been shipped, you will receive a shipping confirmation where applicable.

2. Shipping Destinations

MIMOUNAI currently ships to destinations made available during checkout.

Our main markets include:

  • France

  • European destinations where available

  • United Arab Emirates

  • Other international destinations where available

If your country or region is available at checkout, delivery is currently supported to that destination.

3. Shipping Costs

Shipping costs are calculated according to the destination, shipping method and order details.

The applicable shipping fee will be displayed at checkout before payment is completed.

Any promotional free-shipping offers will be clearly indicated on mimounai.com and may be subject to specific conditions or minimum order values.

4. Estimated Delivery Times

Estimated delivery times vary depending on the destination and selected shipping method.

The estimated delivery information available at checkout should be used as a guide.

Delivery times begin once the order has been dispatched and do not include order preparation time.

Please note that delivery estimates are not guaranteed and may be affected by factors outside MIMOUNAI's control.

These may include:

  • carrier delays;

  • customs processing;

  • public holidays;

  • adverse weather conditions;

  • transportation disruptions;

  • or exceptionally high order volumes.

5. International Orders

International delivery may be subject to customs procedures in the destination country.

Customers ordering outside France may be required to pay:

  • customs duties;

  • import taxes;

  • local VAT or sales taxes;

  • administrative or handling fees.

Unless expressly stated otherwise during checkout, these additional charges are not included in the product price or shipping fee and remain the responsibility of the customer.

MIMOUNAI does not control the amount of duties or taxes applied by local customs authorities.

6. United Arab Emirates Orders

MIMOUNAI may ship orders to the United Arab Emirates when this destination is available during checkout.

Delivery times may vary depending on the carrier and local customs procedures.

Any applicable customs duties, import taxes or local fees remain the responsibility of the recipient unless otherwise stated at checkout.

7. Tracking

Where tracking is available, customers will receive tracking information after the order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.

8. Delivery Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully verify:

  • recipient name;

  • street address;

  • apartment or building number where applicable;

  • city;

  • postal code;

  • country;

  • telephone number.

If you notice an error in your delivery information after placing an order, please contact us as soon as possible at mimounaa.antar@gmail.com.

We cannot guarantee that an address can be modified once the order has been dispatched.

9. Failed or Returned Deliveries

If an order is returned to MIMOUNAI because of:

  • an incorrect or incomplete address;

  • failure to collect the parcel;

  • refusal of delivery;

  • or another issue attributable to the recipient,

additional shipping fees may apply if the customer requests reshipment.

Where applicable, refunds for returned parcels will be handled in accordance with our Refund Policy and applicable consumer law.

10. Lost Parcels

If your tracking information indicates an unusual delay or you believe your parcel may be lost, please contact us at:

mimounaa.antar@gmail.com

Please provide your order number and any relevant tracking information.

MIMOUNAI will review the situation and, where necessary, contact the carrier.

11. Damaged Parcels

If your order arrives damaged, please contact us as soon as possible after delivery.

Please provide:

  • your order number;

  • photographs of the parcel;

  • photographs of the damaged product;

  • and a brief description of the issue.

We will review your request and provide an appropriate solution in accordance with applicable consumer protection laws.

12. Delays Outside Our Control

MIMOUNAI cannot be held responsible for delays caused by circumstances beyond our reasonable control, including customs delays, transportation disruptions, carrier incidents, strikes, extreme weather or governmental measures.

However, we will make reasonable efforts to assist customers where a delivery issue occurs.

13. Contact

For any questions regarding shipping or delivery, please contact:

MIMOUNAI
Safia Antar — Entrepreneur individuel (EI)
81 rue des Bas
92600 Asnières-sur-Seine
France

SIRET: 934 361 544 00018

Email: mimounaa.antar@gmail.com
Website: mimounai.com