Terms of sale
GENERAL CONDITIONS OF SALE
Last updated: 8 November 2026
These General Conditions of Sale apply to all purchases made through mimounai.com between MIMOUNAI and consumers purchasing products for their personal use.
By placing an order on mimounai.com, the customer confirms that they have read and accepted these General Conditions of Sale before completing their purchase.
1. Seller Information
The products offered on mimounai.com are sold by:
Safia Antar — Entrepreneur individuel (EI)
Trading name: MIMOUNAI
Registered address: 81 rue des Bas, 92600 Asnières-sur-Seine, France
SIRET: 934 361 544 00018
Email: mimounaa.antar@gmail.com
Website: mimounai.com
2. Scope
These General Conditions of Sale apply to consumer purchases made through mimounai.com.
They govern the contractual relationship between MIMOUNAI and the customer concerning the purchase, payment, delivery, return and legal guarantees applicable to products sold through the website.
The version applicable to an order is the version available on mimounai.com at the time the order is placed.
3. Products
MIMOUNAI offers beauty, skincare, body care, fragrance and related cosmetic products.
The essential characteristics of each product are presented on the relevant product page.
MIMOUNAI makes reasonable efforts to ensure that descriptions, photographs, colours and visual representations accurately reflect the products offered for sale.
However, slight variations may occur due to screen settings, lighting, production batches or packaging updates.
Product availability is subject to stock.
4. Prices
Product prices are displayed on mimounai.com in the currency applicable to the customer's selected market.
The total amount payable by the customer, including applicable taxes and delivery charges where relevant, is displayed before the order is confirmed.
Shipping costs are calculated according to the destination and available delivery method and are displayed before payment.
MIMOUNAI reserves the right to change its prices at any time.
However, products will be invoiced at the price displayed and confirmed when the order is placed.
Promotional offers and discounts apply only during the period and under the conditions stated on the website.
5. Order Process
To place an order, the customer selects the desired products and adds them to the shopping cart.
Before confirming the purchase, the customer has the opportunity to review:
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the products ordered;
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quantities;
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prices;
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shipping costs;
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delivery information;
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and the total amount payable.
The customer is responsible for verifying that all information provided is accurate before confirming the order.
By completing the checkout and payment process, the customer confirms their obligation to pay for the order.
Once the order has been successfully placed, the customer receives an order confirmation electronically.
6. Order Acceptance
MIMOUNAI reserves the right to refuse or cancel an order for legitimate reasons, including:
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payment failure;
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suspected fraud;
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incorrect customer information;
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abnormal or excessive order quantities;
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product unavailability;
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manifest pricing errors;
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or misuse of promotional offers.
If an order that has already been paid is cancelled by MIMOUNAI, the corresponding amount will be refunded.
7. Payment
Payment is due at the time the order is placed.
The payment methods available to the customer are displayed during checkout.
Payments may be processed through secure third-party payment providers.
MIMOUNAI does not directly store customers' complete payment card information where payment processing is performed by an external payment provider.
An order will only be processed once payment has been successfully authorised.
8. Delivery
MIMOUNAI ships to destinations made available during checkout.
Shipping methods, charges and estimated delivery times are displayed before the customer completes the order.
The customer must provide a complete and accurate delivery address.
Delivery estimates may vary depending on the destination, carrier, customs procedures and other circumstances outside MIMOUNAI's reasonable control.
For further details, customers should consult the Shipping Policy available on mimounai.com.
9. International Orders
Orders shipped outside France may be subject to customs duties, import taxes, local taxes or other charges imposed by the destination country.
Unless otherwise expressly stated at checkout, such charges are not included in the purchase price or shipping costs and remain the responsibility of the customer.
Customs procedures may also affect estimated delivery times.
10. Right of Withdrawal
Where applicable under French and European consumer law, consumers purchasing online have a statutory right to withdraw from their purchase within 14 calendar days from receipt of the goods.
To exercise this right, the customer must clearly inform MIMOUNAI of their decision to withdraw before the withdrawal period expires.
Requests may be sent to:
The customer may be responsible for return shipping costs unless otherwise required by applicable law or stated in the MIMOUNAI Refund Policy.
11. Cosmetic and Hygiene Products
Certain products may be excluded from the right of withdrawal where permitted by applicable law.
In particular, for hygiene and health protection reasons, sealed cosmetic, skincare, body care or fragrance products that have been opened, unsealed or used after delivery may not be eligible for return where the statutory exception applies.
This does not affect the customer's rights where a product is defective, damaged, incorrect or non-compliant.
12. Returns
Before returning a product, customers should consult the Refund Policy available on mimounai.com.
Returned products must comply with the applicable return conditions.
Customers should retain proof of shipment when returning an item.
Any refund approved by MIMOUNAI will be processed using the original payment method where possible, subject to applicable legal requirements.
13. Damaged, Defective or Incorrect Products
Customers should inspect their order after delivery.
If an item is damaged, defective or different from the product ordered, the customer should contact MIMOUNAI as soon as possible at:
The customer may be asked to provide:
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their order number;
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photographs of the product;
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photographs of the packaging;
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and a description of the issue.
MIMOUNAI will assess the request and provide an appropriate remedy in accordance with applicable consumer protection law.
14. Legal Guarantee of Conformity
Customers benefit from the statutory legal guarantees applicable under French consumer law.
For eligible goods, the legal guarantee of conformity allows consumers to exercise their rights in relation to defects or non-conformity existing at the time the goods were delivered.
For new goods, this legal guarantee may be exercised within two years from delivery, in accordance with applicable law.
These statutory rights apply independently of any commercial guarantee that may be offered by MIMOUNAI.
15. Hidden Defects
Customers may also benefit from the legal guarantee against hidden defects where the conditions provided by applicable French law are met.
Nothing in these General Conditions of Sale limits mandatory statutory rights granted to consumers.
16. Product Use and Safety
Customers must use MIMOUNAI products in accordance with the instructions, precautions and warnings displayed on the packaging or product page.
Cosmetic products are intended for external use unless expressly stated otherwise.
Customers should discontinue use if irritation or an unexpected reaction occurs.
Information provided on mimounai.com is for general cosmetic and beauty information and is not intended to replace medical advice.
17. Intellectual Property
All trademarks, logos, product names, photographs, visual content, packaging designs, text, graphics and other content appearing on mimounai.com are protected by intellectual property law.
The MIMOUNAI name and associated brand elements may not be reproduced, copied, modified, distributed or commercially exploited without prior written authorisation.
18. Personal Data
Personal data collected during the ordering process is handled in accordance with the MIMOUNAI Privacy Policy.
Customers may consult the Privacy Policy available on mimounai.com for further information concerning the collection, use and protection of their personal information.
19. Liability
MIMOUNAI remains responsible for fulfilling its legal obligations as a professional seller.
Nothing in these General Conditions of Sale excludes or limits liability where such limitation is prohibited by applicable law.
MIMOUNAI shall not be responsible for delays or failures resulting from circumstances reasonably outside its control, subject to the customer's mandatory legal rights.
20. Force Majeure
MIMOUNAI shall not be held responsible for delays or failures caused by events beyond its reasonable control, including:
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natural disasters;
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strikes;
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transportation disruptions;
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customs delays;
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governmental measures;
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major network outages;
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or other exceptional events.
Mandatory consumer rights remain unaffected.
21. Complaints
For any complaint relating to an order or product, customers should first contact MIMOUNAI at:
Please include the relevant order number and sufficient information for the request to be reviewed.
MIMOUNAI will make reasonable efforts to resolve complaints directly with the customer.
22. Consumer Mediation
In accordance with applicable French consumer law, consumers have the right to use a consumer mediation service free of charge after first attempting to resolve the dispute directly with MIMOUNAI.
Consumer mediator:
[NAME OF YOUR APPROVED CONSUMER MEDIATOR]
Address: [MEDIATOR POSTAL ADDRESS]
Website: [MEDIATOR WEBSITE]
The consumer must first submit a written complaint to MIMOUNAI before referring the matter to the mediator.
23. Governing Law
These General Conditions of Sale are governed by French law.
For consumers residing in another country, this choice of law does not deprive them of any mandatory consumer protection provisions applicable in their country of residence.
24. Contact
For questions concerning an order, return, product or these General Conditions of Sale, please contact:
MIMOUNAI
Safia Antar — Entrepreneur individuel (EI)
81 rue des Bas
92600 Asnières-sur-Seine
France
SIRET: 934 361 544 00018
Email: mimounaa.antar@gmail.com
Website: mimounai.com